Legal
Privacy Policy
Last updated: June 2, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information:
- Name and email address
- Payment and subscription information
- Account preferences and settings
- Business details, prompts, captions, and content you create using our platform
Third-Party Platform Data:
When you connect your social media accounts, we may collect:
- Access credentials required to publish content on your behalf
- Your account or page identifier, used to associate posts with your account
- Basic profile information for display within PostPaw
We do not access your private messages or any platform data beyond what is necessary to provide the publishing and account-connection features you request.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Generate, save, schedule, and publish social content
- Process transactions and send related information
- Send technical notices and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends and usage
- Publish posts to your connected social media accounts when you initiate a publish action
We only use your connected platform credentials to perform actions you explicitly request. We never publish content to your accounts without your direct instruction.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With trusted service providers who assist in operating our platform
- With social media platforms when needed to complete publishing actions you request
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Connected platform credentials are only accessed when needed to perform publish actions you initiate and are never shared with unrelated third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request data portability
- Withdraw consent at any time
- Disconnect any connected social media account at any time from your PostPaw settings
When you disconnect a platform account or delete your PostPaw account, we remove stored platform credentials associated with that connection where required to provide the service and comply with applicable law.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and improve our services. You can control cookie preferences through your browser settings.
8. Third-Party Platform Integrations
PostPaw integrates with third-party platforms to publish posts on your behalf.
Instagram and Facebook (Meta)
We may use Meta APIs to connect Instagram or Facebook accounts and publish content to your connected account when you request it. We only access permissions necessary to provide the connected account and publishing features.
TikTok
We may use TikTok APIs to publish content to your TikTok account when you request it. We only access permissions necessary to provide the connected account and publishing features.
Our service may also contain links to other third-party websites or services. This privacy policy does not apply to those third-party services, and we encourage you to review their privacy policies.
9. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy, contact us through the support channels available in PostPaw.